Brief: Christmas is a key trading period for supermarkets, but a challenging one for Lidl as customers don’t believe that Lidl has everything they need for Christmas.
We needed to keep customers in store by driving conversation around our Christmas range.
Insight: Customers are very vocal about Lidl’s value, but less so at Christmas when everyone wants to go big.
Idea: We offered them a Christmas deal that they could not not tweet about.
Awards: Silver and People’s Choice at the Lovies 2017;
Best Campaign in Retail and The Chairman's Award at the DADI Awards 2017.
Results:
Sold 40,000 lobsters in a single day through social media alone.
Hero Christmas products saw an average 800% YoY sales uplift across 670 stores during the campaign period.
Generated 10.5–25 million+ impressions and roughly 62.5K–1 million engagements across social (depending on source and how the full period is counted).
Drove huge uplifts for other festive lines, e.g. one premium Christmas pudding saw about +1580% YoY sales growth.
Became Lidl’s most successful social campaign and most successful Christmas trading period to date, with coverage in 30+ press pieces.